/* use tools/minify_js.pl to create min.js for this file */

/* create namespaces for our container and wait panel */
FONALITY.namespace('container');
FONALITY.namespace('panel');
var supportalOpen = 0;
var openSupport = document.location.search.indexOf('opensupport=1') == -1 ? 0 : 1;
var complete;

/* do this when submission of ticket is successful */
function submitCallback(obj)
{
	var response = document.getElementById('if_supportal_submit').contentWindow.document.body.innerHTML;
	document.getElementById('if_supportal_submit').contentWindow.document.body.innerHTML;

	if(response.indexOf('error:')>-1){
		var err = response.substring(6);
		var txt = err.split("::end::");
		err = txt[0];
		submitFailure(err);
	}
	else{
		/* make the "wait" disappear */
		FONALITY.panel.wait.hide();
		alert("Thank you! Your ticket has been submitted.");
		supportalOpen = 0;
		/* if we're on the login page, show the login */
		if (openSupport)
		{
			if (document.getElementById('mainpage'))
				document.getElementById("mainpage").style.visibility = "visible";
			if (!document.getElementById('supportal_username').disabled)
				placeFocus2('f','username');
		}
	}
}

/* do this when the submission of ticket fails! */
function submitFailure(response)
{
	/* make the "wait" disappear */
	FONALITY.panel.wait.hide();

	alert("Unable to submit ticket: " + response);

	showSupportal();
}

/* initialize our supportal box */
function init() {
		var handleCancel = function() {
			supportalOpen = 0;
			this.cancel();
		}

		/* our submit function, occurs when user hits Submit */
		var handleSubmit = function()
		{
			/* do some validation */

			/* if we're asking username/pass */
			if (document.getElementById('supportal_username') && document.getElementById('supportal_password'))
			{
				if (!checkInput('supportal_username', 'You must enter your username.'))
					return false;

				if (!checkInput('supportal_password', 'You must enter your password.'))
					return false;
			}

			/* check name */
			if (!checkInput('supportal_name', 'You must enter your name.', 'Your Name'))
				return false;

			/* check email */
			if (!checkInput('supportal_email', 'You must enter your email address.', 'Email Address'))
				return false;

			/* check symptom cat if support ticket */
			if (
				(
					document.getElementById('supportal_request').value == 'support' ||
					document.getElementById('supportal_request').value == 'hud_bug'
				) &&
				!checkInput('supportal_symptom_cat', 'You must select a category.'))
				return false;

			/* check symptom if support ticket */
			if (
				(
					document.getElementById('supportal_request').value == 'support' ||
					document.getElementById('supportal_request').value == 'hud_bug'
				) &&
				!checkInput('supportal_symptom', 'You must select a symptom.'))
				return false;

			/* check subject if not support ticket */
			if (
				(
					document.getElementById('supportal_request').value == 'support' ||
					document.getElementById('supportal_request').value == 'hud_bug'
				) &&
				!checkInput('supportal_subject', 'You must enter a short description of your problem.', 'Short Description'))
				return false;

			/* check body */
			if (!checkInput('supportal_text', 'You must enter a message.'))
				return false;

			/* check body for default msg */
			if (document.getElementById('supportal_text').value == 'Enter your question here!')
			{
				alert('Please enter an accurate message.');
				document.getElementById('supportal_text').select();
				return false;
			}

			/* set category text in the backend to send to the ticket */
			document.getElementById('supportal_symptom_text').value = 
				document.getElementById('supportal_symptom_cat').options[document.getElementById('supportal_symptom_cat').selectedIndex].text;

			/* set symptom if we're in support */
			if (document.getElementById('supportal_request').value == 'support' ||
				document.getElementById('supportal_request').value == 'hud_bug'
			)
				document.getElementById('supportal_symptom_text').value = 
				document.getElementById('supportal_symptom_text').value + " -- " +
				document.getElementById('supportal_symptom').options[document.getElementById('supportal_symptom').selectedIndex].value;

			/* display our wait panel */
			FONALITY.panel.wait = 
						new FONALITY.widget.Panel("wait", 
														{ width:"240px",
														  fixedcenter:true,
														  close:false,
														  draggable:true,
														  modal:true,
														  effect:{effect:FONALITY.widget.ContainerEffect.FADE, duration:0.5}
														  }
														 );
			FONALITY.panel.wait.setHeader("Sending, please wait...");
			FONALITY.panel.wait.setBody("<img src=\"images/waiting.gif\"/>");

			FONALITY.panel.wait.render(document.body);
			FONALITY.panel.wait.show();

			//this.submit();
			//woot
//			document.getElementById('if_supportal_submit').onload = function(){
//				submitCallback();
//			}
			document.dlgForm.submit();
			FONALITY.container.dlg.hide();
		}

		if (document.getElementById('dlg'))
		{
			document.getElementById('dlg').style.position = "relative";
		}

		FONALITY.container.dlg = new FONALITY.widget.Dialog("dlg", { modal:true, visible:false, width:"632px", fixedcenter:true, constraintoviewport:true, draggable:true });

		FONALITY.container.dlg.callback.success = submitCallback;
		FONALITY.container.dlg.callback.failure = submitFailure;

		var listeners = new FONALITY.util.KeyListener(document, { keys : 27 }, {fn:handleCancel,scope:FONALITY.container.dlg,correctScope:true} );

		FONALITY.container.dlg.cfg.queueProperty("keylisteners", listeners);

		FONALITY.container.dlg.cfg.queueProperty("buttons", [ { text:"Submit", handler:handleSubmit } ]);

		var handleManual = function(type, args, obj) {
				alert("Manual submission of " + this.id + " detected");
		}

		FONALITY.container.dlg.beforeHideEvent.subscribe(function() { 
		  supportalOpen = 0;
		}); 

		FONALITY.container.dlg.manualSubmitEvent.subscribe(handleManual, FONALITY.container.dlg, true);
		FONALITY.container.dlg.render();
}

/* This next line causes the CP to look like it's always loading something,
	however it's necessary. We should investigate a method to prevent this loading */
FONALITY.util.Event.addListener(window, "load", init);


/* show the supportal */
function showSupportal(type)
{
	/* I know, this sucks. firefox vs ie margins for the main supportal table */
	if (document.all)
		document.getElementById('supportal_table').style.marginLeft = "3px";
	else
		document.getElementById('supportal_table').style.marginLeft = "2px";

	/* set our supportal to open */
	supportalOpen = 1;

	/* get our current page source */
	document.getElementById('supportal_html').value = getSource();

	/* helps prevent hidden skeleton in IE */
	document.getElementById('dlg').style.display = 'block';

	/* if we know the type of ticket, select it */
	/* no need to do this in js */
	if (type)
		changeSelect('supportal_request', type);

	/* select our server id if we have one (logged in) */
	if (server_id)
		changeSelect('supportal_sid', server_id);

	/* if we're on the intro page, hide the flash (otherwise it rolls over) */
	/* this only happens for me in firefox, but happens to matt austin in IE */
	if (document.getElementById('movie'))
		document.getElementById('movie').style.visibility = "hidden";

	/* enable or disable symptom dropdown based on request */
	symptomEnable();

	/* show the dialog */
	FONALITY.container.dlg.show();

	/* get our autocompletion dialog setup */
	complete = new BComplete('symptomSearch');
	complete.setData(full_symptoms);

	/* focus on body if logged in */
	/* otherwise, focus on username */
	if (server_id)
		document.getElementById('supportal_text').focus();
	else
	{
		if (document.getElementById('supportal_username').disabled)
			document.getElementById('supportal_text').focus();
		else
			document.getElementById('supportal_username').focus();
	}
}

function checkInput(ref, text, desc)
{
	if (document.getElementById(ref))
	{
		if (document.getElementById(ref).value && 
			document.getElementById(ref).value != "--" &&
			document.getElementById(ref).value != desc)
		{
			document.getElementById(ref).style.color = "black";
			return 1;
		}
		else
		{
			alert(text);
			document.getElementById(ref).focus();

			if (desc)
			{
				document.getElementById(ref).value = desc;
				document.getElementById(ref).style.color = "red";
			}

			return 0;
		}
	}

	return 0;
}

/* populate symptom and category based off of search */
function setSupportalSymptoms(text)
{
	var strings = text.split(" -- ", 2);

	for (var i = 0; i < document.dlgForm.symptom_cat.length; i++)
	{
		if (document.dlgForm.symptom_cat[i].text == strings[0])
		{
			document.dlgForm.symptom_cat.selectedIndex = i;
			symptomPopulate(document.dlgForm);
			break;
		}
	}

	for (var i = 0; i < document.dlgForm.symptom.length; i++)
	{
		if (document.dlgForm.symptom[i].text == strings[1])
		{
			document.dlgForm.symptom.selectedIndex = i;
			break;
		}
	}
}

/* populate symptom search text */
function symptomChoose(frm)
{
	// let's pull the cool dropdown down when they don't specify something
	if (frm.symptom[frm.symptom.selectedIndex].text == "--")
	{
		complete.onKeyPress(0);
	}
	else
	{
		frm.symptomSearch.value = frm.symptom_cat[frm.symptom_cat.selectedIndex].text + " -- " + frm.symptom[frm.symptom.selectedIndex].text;
	}
}

/* populate symptom dropdown */
function symptomPopulate(frm)
{
	var box = frm.symptom_cat;
	var number = box.options[box.selectedIndex].value;

	/* be safe */
	if (!number)
		return;

	var list = symptoms[number];
	var box2 = frm.symptom;

	/* reset symptom box */
	box2.options.length = 0;

	for (var i = 0; i < list.length; i++)
	{
		var text = list[i][1];
		var origtext = text;
		var dash = text.indexOf(" -P"); // find the priority
		if (dash >= 0)
		{
			text = text.substr(0, dash);
		}
		box2.options[i] = new Option(text, origtext);
	}
}

/* enable or disable symptom dropdown based on request */
function symptomEnable()
{
	if (document.getElementById('supportal_request').value == 'support' ||
		document.getElementById('supportal_request').value == 'hud_bug')
	{
		document.getElementById('supportal_subject').disabled = true;
		document.getElementById('supportal_subject').value = "Support Request";
		document.getElementById('supportal_symptom').disabled = false;
		document.getElementById('supportal_symptom_cat').disabled = false;
	}
	else
	{
		if (document.getElementById('supportal_subject').value == "Support Request")
			document.getElementById('supportal_subject').value = "";
		document.getElementById('supportal_subject').disabled = false;
		document.getElementById('supportal_symptom').disabled = true;
		document.getElementById('supportal_symptom_cat').disabled = true;
	}
}

function activateSupport()
{
	if (!FONALITY.container.dlg)
		setTimeout("activateSupport()", 100);
	else
		showSupportal(request_type || 'support');
}

if (openSupport)
{
	activateSupport();
}